{"id":3619,"date":"2025-04-29T09:12:14","date_gmt":"2025-04-29T12:12:14","guid":{"rendered":"https:\/\/oto.live\/en\/?page_id=3619"},"modified":"2025-05-12T15:07:00","modified_gmt":"2025-05-12T18:07:00","slug":"terms-of-use-exchange-return-and-refund","status":"publish","type":"page","link":"https:\/\/oto.live\/en\/terms-of-use-exchange-return-and-refund\/","title":{"rendered":"Terms of Use, Exchange, Return and Refund"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3619\" class=\"elementor elementor-3619\" data-elementor-post-type=\"page\">\n\t\t\t\t<main class=\"elementor-element elementor-element-569c8dc e-flex e-con-boxed e-con e-parent\" data-id=\"569c8dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e0221c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"3e0221c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms of Use, Exchange, Return and Refund<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/main>\n\t\t<div class=\"elementor-element elementor-element-22f94b8 e-flex e-con-boxed e-con e-parent\" data-id=\"22f94b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a114abf elementor-widget elementor-widget-text-editor\" data-id=\"a114abf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"ql-block\" data-block-id=\"block-13d1c5c5-5c8c-4d59-878a-cac3ea9a33e9\"><div id=\"comp-ljha3iwm3\" class=\"HcOXKn c9GqVL QxJLC3 lq2cno YQcXTT comp-ljha3iwm3 wixui-rich-text\" data-testid=\"richTextElement\"><p class=\"\" data-start=\"100\" data-end=\"121\"><strong data-start=\"100\" data-end=\"121\">Service Provision<\/strong><\/p><p class=\"\" data-start=\"123\" data-end=\"427\">The client will have access to Oto.Live&#8217;s services after payment confirmation and the provision of the necessary event information. The service includes a personalized website and a proprietary AI-powered photo distribution system, which will be made available within 24 hours after payment is completed.<\/p><hr class=\"\" data-start=\"429\" data-end=\"432\" \/><p class=\"\" data-start=\"434\" data-end=\"480\"><strong data-start=\"434\" data-end=\"480\">Authorization for Use of Images and Videos<\/strong><\/p><p class=\"\" data-start=\"482\" data-end=\"862\">By using Oto.Live&#8217;s services, the client explicitly authorizes the display of their own photos and videos, for which they hold the rights, for the purpose of covering their events and promoting Oto.Live&#8217;s services. The client acknowledges that they are solely responsible for the content uploaded to the platform and guarantees they hold all necessary rights to share such images.<\/p><hr class=\"\" data-start=\"864\" data-end=\"867\" \/><p class=\"\" data-start=\"869\" data-end=\"894\"><strong data-start=\"869\" data-end=\"894\">Client Responsibility<\/strong><\/p><p class=\"\" data-start=\"896\" data-end=\"1268\">The client assumes full responsibility for the coverage of their events, including obtaining all necessary authorizations and rights to use images and videos, as well as compliance with third-party payment policies. The client also acknowledges they are solely responsible for the content uploaded to the platform and guarantees they have the rights to share such content.<\/p><hr class=\"\" data-start=\"1270\" data-end=\"1273\" \/><p class=\"\" data-start=\"1275\" data-end=\"1308\"><strong data-start=\"1275\" data-end=\"1308\">Oto.Live Liability Disclaimer<\/strong><\/p><p class=\"\" data-start=\"1310\" data-end=\"1606\">Oto.Live is not liable for any copyright or intellectual property violations resulting from the client\u2019s misuse of images or videos. The client agrees to indemnify and hold Oto.Live harmless from any such claims. Oto.Live is also not responsible for any content uploaded by users to the platform.<\/p><hr class=\"\" data-start=\"1608\" data-end=\"1611\" \/><p class=\"\" data-start=\"1613\" data-end=\"1637\"><strong data-start=\"1613\" data-end=\"1637\">Contract Termination<\/strong><\/p><p class=\"\" data-start=\"1639\" data-end=\"1922\">Oto.Live reserves the right to terminate the contract with the client in the event of any violation of third-party payment policies or the terms of use established by Oto.Live. Oto.Live also reserves the right to remove any content that violates its terms of use or payment policies.<\/p><hr class=\"\" data-start=\"1924\" data-end=\"1927\" \/><p class=\"\" data-start=\"1929\" data-end=\"1948\"><strong data-start=\"1929\" data-end=\"1948\">Exchange Policy<\/strong><\/p><p class=\"\" data-start=\"1950\" data-end=\"2203\">Once a service and plan are selected, it is not possible to exchange it for another service. However, clients may request a change of the event date. In such cases, a 100% refund will be issued, provided that no photos have been processed by the system.<\/p><hr class=\"\" data-start=\"2205\" data-end=\"2208\" \/><p class=\"\" data-start=\"2210\" data-end=\"2233\"><strong data-start=\"2210\" data-end=\"2233\">Cancellation Policy<\/strong><\/p><p class=\"\" data-start=\"2235\" data-end=\"2453\">The client may request service cancellation at any time. If no photos have been processed, a full (100%) refund will be issued. However, if the system has been used to process any photos, the service is non-refundable.<\/p><hr class=\"\" data-start=\"2455\" data-end=\"2458\" \/><p class=\"\" data-start=\"2460\" data-end=\"2477\"><strong data-start=\"2460\" data-end=\"2477\">Refund Policy<\/strong><\/p><p class=\"\" data-start=\"2479\" data-end=\"2668\">Refunds will be processed within one business day after the request. However, the time for the refund to appear on the client&#8217;s credit card statement may vary depending on the issuing bank.<\/p><hr class=\"\" data-start=\"2670\" data-end=\"2673\" \/><p class=\"\" data-start=\"2675\" data-end=\"2698\"><strong data-start=\"2675\" data-end=\"2698\">Contact Information<\/strong><\/p><p class=\"\" data-start=\"2700\" data-end=\"2832\">To request an exchange, return, or refund, please contact us via email at <strong data-start=\"2774\" data-end=\"2794\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2776\" data-end=\"2792\">info@photos.live<\/a><\/strong> or WhatsApp at <strong data-start=\"2810\" data-end=\"2831\">+55 61 98277-0216<\/strong>.<\/p><hr class=\"\" data-start=\"2834\" data-end=\"2837\" \/><p class=\"\" data-start=\"2839\" data-end=\"2858\"><strong data-start=\"2839\" data-end=\"2858\">Payment Methods<\/strong><\/p><p class=\"\" data-start=\"2860\" data-end=\"2945\">We accept credit cards, <em data-start=\"2884\" data-end=\"2901\">boleto banc\u00e1rio<\/em>, and Pix as payment methods on our website.<\/p><hr class=\"\" data-start=\"2947\" data-end=\"2950\" \/><p class=\"\" data-start=\"2952\" data-end=\"2970\"><strong data-start=\"2952\" data-end=\"2970\">Important Note<\/strong><\/p><p class=\"\" data-start=\"2972\" data-end=\"3037\">If the client has used the service, the amount is non-refundable.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms of Use, Exchange, Return and Refund Service Provision The client will have access to Oto.Live&#8217;s services after payment confirmation and the provision of the necessary event information. The service includes a personalized website and a proprietary AI-powered photo distribution system, which will be made available within 24 hours after payment is completed. Authorization for [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3619","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms of Use, Exchange, Return and Refund - Oto.Live<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/oto.live\/en\/terms-of-use-exchange-return-and-refund\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms of Use, Exchange, Return and Refund - Oto.Live\" \/>\n<meta property=\"og:description\" content=\"Terms of Use, Exchange, Return and Refund Service Provision The client will have access to Oto.Live&#8217;s services after payment confirmation and the provision of the necessary event information. 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